ACROSS
CONTACT CENTER PLUS

Elevate your customer experience with our Contact Center , where every interaction counts!

Contact Center Plus is Across’s dedicated business unit focused on helping companies build lasting relationships with their customers by improving interaction quality and maximizing sales results.

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Our strength lies in the combination of human expertise and digital capabilities, allowing us to offer comprehensive and integrated contact center solutions to our clients.
With Contact Center Plus, companies can rely on a trustworthy and innovative partner capable of managing every stage of the customer lifecycle—from the first contact to acquisition and loyalty. Our contact center service ensures seamless support at every step.

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Tell us your goal, we’ll reach it together.

How can we help you?

The power of our Contact Center

In 2019, Across opened its state-of-the-art contact center. Today, with more than 180 operational seats, we deliver tailored sales solutions that meet the unique needs of each business.
Our facility is designed to provide personalized and highly professional support, leveraging the most advanced technologies in the industry.
Our contact center inbound service is ideal for businesses looking to enhance customer service by offering fast and qualified assistance to their users.

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At the same time, our outbound contact call center enables telemarketing, upselling, and cross-selling campaigns, increasing commercial growth opportunities.
We offer both services together, providing complete and integrated contact center solutions to meet the diverse needs of our clients.
 Thanks to this innovative approach, our BPO contact center becomes a reliable partner for those who want to elevate their performance in today’s competitive market.

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Contact Center services: the final goal of every business is to sell

Thanks to our internal structure and highly qualified operators, we can offer various contact center services tailored to your specific goals:

Teleselling

By relying on our well-trained telemarketing consultants from the outbound contact center, specialized in your sector, you can increase the chances of converting leads into actual sales.
We promote your offers and promotions over the phone, boosting conversion rates and helping you achieve your economic and direct sales objectives.

Customer Care

With our contact center inbound service, we provide customized and responsive customer support.
 We respond to user inquiries promptly and professionally, enhancing their overall experience and maintaining high levels of customer satisfaction.

Lead Qualification

To get the best results without wasting valuable time, our contact call center helps you manage all your contact lists—whether generated through our marketing strategies or already in your possession.
This way, we ensure you receive a list of qualified leads genuinely interested in your product or service, optimizing both time and budget.

Voicebot

By integrating cutting-edge technology into our contact center service, we offer automated solutions to handle standardized interactions, saving time and resources while maximizing efficiency and conversion rates.

Cross Selling and Up Selling

We take advantage of additional sales opportunities by suggesting complementary products or services to your existing customers.
 This winning strategy boosts sales and strengthens relationships with your current clientele.

Appointment setting

We organize and manage business appointments on your behalf, ensuring efficient planning and direct communication with your prospects.
 Fast and accurate follow-ups significantly increase the likelihood of conversion.

By trusting our contact center in outsourcing, you choose to work with a complete and flexible partner ready to support you at every stage of your customer journey.
 Our contact center outsourcing model allows you to focus on core business activities while we handle customer interactions with precision and professionalism.

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Our added value

The success of our contact call center is built on three key pillars that set us apart from the competition and allow us to deliver an exceptional contact center service:
 targeted training, effective scripts, and integrated solutions.

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360° targeted training

Each operator in our contact center receives training on the best sales techniques and customer care practices, ensuring a professional and personalized approach.
 Additionally, we implement vertical-specific training for each industry, constantly monitoring calls to identify areas for improvement and optimize performance.

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Goal-oriented call scripts

We design and develop specific and effective call scripts based on a dynamic approach that includes listening monitoring, continuous testing, and progressive optimization.
 This method allows us to meet predefined targets and continuously improve the performance of our contact center inbound operations.

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Integrated solution

Thanks to our decade-long experience in marketing and advertising, we can create end-to-end multichannel strategies specifically designed to support the work of your contact center service.
 This integration between digital and traditional channels ensures a comprehensive and consistent approach, maximizing results and fully satisfying our clients’ needs.
Our BPO contact center approach blends seamlessly with modern demand for scalable, data-driven, and customer-centric solutions.

2

offices in Italy

More than 250

jobs

+10

active campaigns

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Are you convinced?

Discover your business potential with our contact center solutions
Request a strategic consultation now and kickstart your company’s growth with our expert contact center service and contact center outsourcing support!

CONTACT US

We are a Digital Solution Company with offices in Turin, Lecce, and Madrid.

Since 2011, we have been offering innovative and customized solutions in the field of digital marketing.

Our strength lies in the synergy between teams and divisions, working together to guide our national and international clients towards their goals.

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BUSINESS UNIT

Across Performance
Across Media
Across Hub AI
Across Contact Center Plus

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DIGITAL CHANNELS

Email Marketing
Native Advertising
Sem
Seo
Social Media Marketing
Sms Marketing
Chatbot and Voicebot

CONTACT CENTER

Telesales
Upselling and Cross Selling
Customer Care
Lead Qualification
Appointment Setting

CONTACT US

Phone: +39 011.7920826
Email: info@across.it

Torino
Via Confienza 10 - 10121 (Turín)

Torino - Contact Center
Corso Unione Sovietica 612/3/C - 10135 (Turín)

Lecce - Contact Center
Viale Francia 17 - 73010 (Lecce)

Madrid
C. de la Alameda, 22, 28014 (Madrid)

© Across, All rights reserved - Designed by Across Torino, Italy | c.f. e p.i 10599350013 | pec: acrosspec@legalmail.it | oficina de registro de Turín | rea n. 1146901 | capital social: 10.000€