TELESALES

Turn your leads into loyal customers and every sale into a success!

Telesales is a direct sales strategy that uses the telephone as the primary channel to reach potential customers. Through a consultative and targeted approach, telesales allows businesses to present offers, promotions, or services directly to interested individuals, increasing the likelihood of converting them into paying clients.

With our in-house Contact Center, we handle every stage of the telesales process, ensuring a personalized approach that maximizes conversions and shortens acquisition times. This method is especially effective for companies looking to increase ROI on advertising, reactivate their proprietary database, or expand their customer base.
By leveraging telesales, companies can establish a direct relationship with the customer, responding in real time to their questions and breaking down any purchasing barriers. This enables the customer to make informed choices about products or services, while enjoying a personalized and professional experience.

What is telesales for, and what are its benefits?

Telesales is a vital tool for many businesses, especially in sectors where a consultative approach can strongly influence purchasing decisions.

The main benefits include:

Through live dialogue, customers receive clear answers and tailored support, increasing trust in the brand.
Outbound telesales agents don’t just pitch a product—they guide clients through the decision-making process, address doubts, and overcome resistance, enhancing purchase intent.

Selling by phone enables you to reach a large number of users in a short amount of time, outperforming many traditional sales strategies.

Outbound telesales helps you manage your database more efficiently by reactivating dormant contacts and increasing the value of your customer base—ultimately improving ROI.

Phone contact enables you to adapt the sales message based on the customer's needs and responses, improving the chance of closing the deal.

By carefully analyzing customer needs, agents can offer complementary services or upgraded versions of the initial offer, increasing the value of each business to business telesales interaction.

Whether it’s home utility services, insurance, subscriptions, or business to business telesales, this approach is versatile and can be tailored to any industry.

Telesales support services can be integrated with digital marketing activities such as online advertising campaigns to maximize results. For instance, follow-up calls to users who submitted their contact information online can turn simple interest into actual sales via phone.

If your company wants to increase sales by engaging with a target that values direct contact and buying advice, b2b telesales is the right solution for you!

Our added value

Unlike many others, we have a highly skilled in-house Contact Center, specialized in delivering telesales support services tailored to every client.

This allows us to:

From lead selection to sale closure, we manage each phase with precision and professionalism to ensure every call meets expectations.

Our agents are constantly trained to deliver the best possible experience and maintain high-quality standards.

We combine telesales with digital marketing activities to support sales, generate new leads, and optimize conversions. The synergy between digital marketing and telesales outsourcing lets us convert online leads into actual clients.

We analyze available data to design personalized campaigns targeting only users with genuine interest, reducing wasted time and resources.

Every interaction is monitored to ensure compliance with current privacy laws and telemarketing regulations.

We are committed to continuously improving the quality of every interaction while respecting regulations and each client’s unique needs. With a personalized approach, we turn data into real opportunities, generating added value for businesses that choose to work with us.

Why choose our Contact Center for your telesales outsourcing?

Working with a specialized Contact Center gives you a clear competitive edge.
Our proprietary structure allows us to manage high volumes of contacts effectively, personalize each b2b telesales strategy according to your goals and business model, save time, and reduce costs—especially when telesales is not your company’s core activity. We handle every phase of the sales process, from initial lead engagement to final conversion, ensuring that each interaction is aligned with your brand voice and customer expectations.
By outsourcing your telesales support services to experts, you can focus internal resources on core business operations, while we take care of acquiring, nurturing, and converting leads into loyal customers. Our team receives ongoing training, uses advanced CRM tools, and follows rigorous quality control procedures to guarantee consistent performance and compliance. Whether you’re looking to expand your reach, launch a new product, or reactivate dormant clients, our team is ready to design a scalable, results-driven telesales outsourcing strategy that evolves with your business needs.
Plus, we offer dedicated and ongoing support, providing detailed reporting and insights to continuously improve campaign effectiveness and ROI.

We are a Digital Solution Company with offices in Turin, Lecce, and Madrid.

Since 2011, we have been offering innovative and customized solutions in the field of digital marketing.

Our strength lies in the synergy between teams and divisions, working together to guide our national and international clients towards their goals.

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CONTACT US

Phone: +39 011.7920826
Email: info@across.it

Torino
Via Confienza 10 - 10121 (Turín)

Torino - Contact Center
Corso Unione Sovietica 612/3/C - 10135 (Turín)

Lecce - Contact Center
Viale Francia 17 - 73010 (Lecce)

Madrid
C. de la Alameda, 22, 28014 (Madrid)

TELESALES

Turn your leads into loyal customers and every sale into a success!

Tell us your goal, we’ll reach it together.

How can we help you?

What is telesales for, and what are its benefits?

The main benefits include:

Direct and personalized selling

Broader reach

Database optimization

Direct interaction with the customer

Opportunities for cross-selling and upselling

Adaptability across sectors

Integration with other marketing strategies

Our added value

This allows us to:

Have full control of the process

Offer continuous training

Implement integrated strategies

Use advanced segmentation

Maintain certified quality processes

Why choose our Contact Center for your telesales outsourcing?

Are you convinced?

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