Business telesales is a practice already used by many companies that base their business on direct selling. This service consists of contacting potentially interested people by phone to sell specific products or services.
We use direct sales, particularly with services that are related to energy, telephony, households and insurance. However, direct selling can be an effective strategy for all kinds of businesses that require a consultative approach.
Across has two internal contact centres that are made up only of highly trained operators who are experts in sales marketing and have the option of specialising in your specific business in order to increase the quality of the calls. In this way telephone operators keep the attention of the client high and they help users to make the best choice in order to satisfy their needs.
In order to make telesales work, we start with a list of contacts and then our telephone operators call people who have shown interest and left their contact details on online advertising campaigns, after signing the privacy terms. Otherwise, we use target databases already in the company’s possession to close direct sales over the phone in accordance with current regulations.
Using an internal contact centre has different advantages. First of all, entrusting your telesales to a qualified and specialised Contact Centre gives you concrete support for your internal sales force. Thanks to our experienced, professional operators, we can manage very large flows of contacts in a short period of time. In this way, the lists of interested contacts can be checked more easily and the users are contacted in a brief period of time, in order to increase conversion rate and direct sales.
In addition, each process is subject to stringent internal controls to guarantee the quality and accuracy of any transactions initiated. Precise reporting and listening to calls enable an in-depth analysis of the campaign’s progress and consequent optimisation of the strategy adopted.
Plus, teleselling is an activity that is suitable for both B2C, companies that work directly to consumers, and B2B, companies that work in direct contact with other companies.
Telesales is definitely still one of the most common ways to close direct sales, especially when they relate to services and promotions that have been already conveyed through online campaigns.
This is because it is much harder to sell a product that the user cannot see over the phone. Whereas with direct selling it is much easier because the user can decide whether to sign up with the help and support of the telephone operator which will guide the user in choosing the best service for his needs.
The main advantage of telesales is that you can contact a large number of users on the same day, thereby expanding the potential for conversions and direct sales.
Through internal call centre activities, direct sales gain momentum in an extremely vast market, with immediate results. This outsourcing activity helps you to increase your profit without physically being in the office and to reach extensive user pools that you would not otherwise be able to access. Choosing an outsourced contact centre for your direct sales will help you to optimise your time and your budget.
The management of direct sale of services is not easy at all. You need to overcome a lot of resistance and there may be periods when it is hard to sell the product or service due to a natural or seasonal drop in sales.
Our internal Contact Centre’s business telesales solution is highly flexible and based on your specific needs. The workflow is very effective and its organization is based on the contact lists and a number of requests, something a single internal resource could not do.
In addition, having access to new databases and large numbers of potential customers will allow you to expand your sales beyond your usual customer circle and seek new potentially interested customers at a pace that could not be sustained by just one person.
Each operator of our internal contact centre is a consultant, trained specifically in the sector of your business and prepared to guide the user through the purchase and resolve any doubts they might have that could otherwise turn into resistance. They will always respect the privacy of the person on the other end of the phone and comply with the European regulations in force.