Contact center with experience in direct sales – Across.it

Contact Center.

Thanks to the internal project CheTariffa.it, an online comparison system, we have been able to witness first-hand the effectiveness of having an internal contact center to work on leads.
During this first attempt, we noticed something: calling an interested user or potential client back within ten minutes of them leaving their contact details resulted in a 500% more chance of them becoming new customers.
With our internal contact center, we offer concrete support for your sales force, allowing you to develop your online or offline business and to increase your turnover with the help of a professional, qualified service that can be managed remotely and through outsourcing.

Our Contact Center solutions:

Lead qualification and appointment making >

The lists of potentially interested contacts to call back are totally yours. Through our contact center, you can easily reach your contacts and verify their willingness to be contacted or to make an appointment directly.

Inbound customer care >

Support your online or offline business with a specialist and customer-oriented service. It can be integrated with the artificial intelligence of a chatbot that is able to filter user requests and only passes the most unusual and urgent ones to the operators of our internal contact center.

Direct sales/telesales >

Integrate your sales with the help of consultants who are highly experienced and trained in your specific sector. The consultants will present to potential clients your products or services, in order to increase the possibility of conversion and achieve your financial objectives.

Support for your business.

Opening two internal contact centres that work specifically for Across and for our selected clients allow our digital marketing company to improve different activities. Testing the contact service on the online comparison project of Chetariffa.it was a gamble. It meant that online advertising no longer had only a marketing function but could finally be a strategic way to increase turnover and sales.

The contact center does not necessarily have to be added to your advertising strategy. But to increase your turnover or manage contact lists, having the support of an experienced and highly trained outsourced contact center can make a big difference to your financial statements, without you having to allocate new and internal resources.

We are completely independent and our internal contact center can manage a vast flow of users on a day-to-day basis thanks to the know-how that we have developed over the years working in sales and digital marketing.
That’s not all: with Artificial Intelligence and chatbot we can enhance your entire sales structure, facilitating and helping telephone operators with their day-to-day work.

More about our Contact Center?

Opened in early 2019, the contact center already had 40 telephone operators spread across two sites in the first year. Today Across can count on 90 telephone operators who work from different locations.

The strength of our internal contact centers lies in training, but especially in its customer management capabilities. Each operator is a qualified professional who knows how to approach new and already existing customers and deliver on any objective.

As such, we offer a full, flexible, personalised and integrated range of contact center solutions. Our team of helpful and professional operators allows us to support inbound and outbound calls, offering customer service or direct sales over the phone. Choosing us and our sales and customer care solutions means to count on an outsourced contact center, avoiding a costly process in terms of human resources and budget.

The CheTariffa.it experience.

The Contact Center was established for the CheTariffa.it project before being tested in the Business Process Outsourcing.
The main objective was to improve lead-to-customer conversion in the Telecoms and Energy sectors, without having to wait for third parties to set up call center and telesales services.

As expected, the result was a success: the shorter the recall time, the more willing the call recipient was to sign the contract. This enabled us to structure the contact center further, not just for selling contracts.

The role of Business Process Outsourcing.

Having many telephone operators available is fundamental in the acquisition and sales funnel known as Business Process Outsourcing. The outsourced contact center is no longer dedicated solely to sales or handling customers’ problems but becomes an active part of the outsourcing process that many companies are now choosing because of the clear and effective advantages it can bring.

Within the process that includes lead collection, lead qualification and conversion, having an internal contact center is a huge advantage and a great strategy for reaching any type of objective. Whether it be sales, digital marketing or customer care, an operator’s support can prove decisive.