Opening two Across Contact Centres and testing them on the online comparison project was a gamble. It meant that online advertising no longer had only a marketing function but could finally be a strategic way to increase turnover and sales.
The Contact Centre does not necessarily have to be added to your advertising strategy. But to increase your turnover or manage contact lists, having the support of an experienced and highly trained centre can make a difference to your financial statements, without you having to allocate internal resources.
We are completely independent and can manage a vast flow of users thanks to the know-how we have developed over the years in sales and marketing.
That’s not all: with Artificial Intelligence we can enhance your entire sales structure, facilitating and helping operators with their work.
Opened in early 2019, the Contact Centre already had 40 operators spread across two sites in the first year.
Its strength lies in training, but especially in its customer management capabilities. Each operator is a qualified professional who knows how to approach customers and deliver on any objective.
As such, we offer a full, flexible and integrated range of services. Our team of helpful and professional operators allows us to support inbound and outbound calls, offering customer service or direct sales over the phone. Choosing us and our sales solutions means outsourcing an otherwise costly process in terms of human resources and budget.
The Contact Centre was established for the CheTariffa.it project before being tested in the Business Process Outsourcing.
The main objective was to improve lead-to-customer conversion in the Telecoms and Energy sectors, without having to wait for third parties to set up call centre and telesales services.
As expected, the result was a success: the shorter the recall time, the more willing the call recipient was to sign the contract. This enabled us to structure the Contact Centre further, not just for selling contracts.
Having operators available is fundamental in the acquisition and sales funnel known as Business Process Outsourcing. The call centre is no longer dedicated solely to sales or handling customers’ problems but becomes an active part of the outsourcing process that many companies are now choosing because of the clear advantages it can bring.
Within the process that includes lead collection, qualification and conversion, having an internal Contact Centre is a huge advantage and a great strategy for reaching any type of objective. Whether it be sales, marketing or customer care, an operator’s support can prove decisive.